Resume of

Jameel A Reddy (Ameer)

607-438-7391©

ameersulekha@yahoo.com

 

Citizenship Status: Permanent Resident of USA / Green Card Holder of USA

 

Summary:

 

·  14+ years of total experience in various industries such as logistics, Telecommunications (Sprint, Verizon,Comcast, Frontier), Pharmaceuticals (WebMD), Banking (First Union, US Bank) , Healthcare, Oil and Gas Industry utilizing various technologies.

·  Actively contribute to work group goals, offering input and pursuing new ideas

·  Keeps commitments to team members

·  Volunteers to take on more work/responsibility when team members need help or when a need is identified

·  Resolves issues by dealing directly with others and effectively confronting conflict

·  Prioritization of team's workload

 

Customer Satisfaction: 

·  Builds partnerships with customers by regularly demonstrating a high level of expertise and professionalism

·  Anticipates customers' needs and recommends appropriate action plan

·  Independently assesses and effectively responds to customers' requests

·  Proactively seeks creative solutions by balancing customers' needs with internal procedures and resources

·  Follows through on commitments made to customers

·  Actively participate with BTS Applications Support in the resolution of customer identified problems when escalated to them

·  Problem Solving:

·  Anticipates potential problems and proactively recommends creative "big picture" solutions

·  Demonstrates sound judgment and delivers innovative solutions to problems

·  Acts quickly under limited supervision

·  Solves problems when there are no available precedents, guidelines, policies by drawing upon experience, research and other problem-solving alternatives

·  Provide guidance to team members on effective problem resolution by assisting them in identification of alternatives and presentation of recommendations.

 

Communication:

 

·  Communicates with others, tailoring approach to ensure effective two-way interaction

·  Demonstrates strong written and communication skills

·  Uses listening skills to fully understand another's viewpoints

·  Assure project sponsors and management are updated regularly on various project statuses as appropriate

 

Leadership/Initiative:

·  Helps department deliver needed results by setting strategically aligned goals for oneself

·  Focuses on what it takes to get the job done and meet time sensitive demands

·  Actively seeks and provides service and /or process improvements

·  Takes responsibility for own career growth, seeking projects and positions that foster skill development

·  Consistently demonstrates integrity and high work standards

 

 

 

 

Business Insight:

 

·  Demonstrates understanding of the role of one's department and how it contributes to the overall goals and business strategy of the organization

·  Utilizes company and product knowledge to build relationships with customers as well as prioritize and perform work

·  Demonstrate thorough understanding of the BTS business unit functional areas that utilize the systems they are assigned to

 

Decisive Insight: 

 

·  Process of understanding problems and recognizing connections to prioritize and develop solutions that align with organizational goals

·  Incorporates multiple points of view when responding to situations/problems

·  Makes decisions quickly to solve problems

·  Develops solutions to problems that are beneficial to TFS customers

·  Looks for new ways to solve problems when traditional methods fail

·  Balances the need to address important issues with the need to take care of urgent problems

 

Learning Agility:

 

·  Learning from experience and applying to different situations

·  Seeks out and applies feedback to improve performance

·  Accepts challenging assignments to strengthen knowledge, skills and abilities

·  Applies lessons learned from past situations to current situations to improve effectiveness

·  Adapts to ambiguous, changing work situations, tasks or assignments

·  Continuously increases knowledge by being open to diverse ideas

 

Change Agent:

 

·  Implements and sustains change at the team level; addresses resistance to change

·  Drives change by clarifying objectives and serving as a role model for new behaviors

·  Facilitates change by serving as a role model for new behaviors

·  Identifies and manages resistance to change

·  Experience in managing mixed teams of employees and outsourced (on-shore and offshore) vendor resources, technical staff, including associates and non-associates

 

·  Strong written and verbal high-level communication skills with the ability to create and present concepts and recommendations to executive management and collaborate, influence, and persuade others.

 

·  Proven ability to lead a Test Service organization in supporting delivery of quality IT solutions in a cost effective manner

·  Conceptual understandings with deep and/or broad expertise over multiple subjects within software quality assurance and significantly applied experience

·  Supervisory experience in guiding, mentoring, and supporting associate career development

·  Experience working in cross-functional or cross-organizational teams

·  Experience managing multiple projects at different phases of SDLC

 

 

Special Skills / Knowledge:

 

·  Software Quality Assurance Methodology and Tools (HP Quality Center, Rational Clearquest, etc.)

·  Advance knowledge of Software Development Lifecycle (Waterfall, RUP, Agile, etc.)

·  Knowledge of Microsoft office suite including Microsoft Word, Excel, Power Point, and Visio

·  Knowledge of Automation and Performance Test tools (HP Performance Center/LoadRunner, HP Quick-Test Pro (QTP)

·  Project management skills

·  Specific experience in QA duties for COTS applications in the financial services or banking industries

·  Specific experience in QA duties for SOA and web services technology environments

 

Additional training in SAP ABAP, SAP Portal, SAP IS-U, Documentum

 

 

Work Experience

 

CapgeminiJuly 2015 to Present

Team Lead

 

Metrocare Services- Health Organization Dec 2014 to July 2015

Team Lead

·  Healthcare domain knowledge and experience.

·  Knowledge of HIPAA compliance

·  Liaison between QA team, development team, business team, and Project Management team

·  Review the test progress on weekly basis and provide updates to stakeholders

·  Provide clarification to testing team on the business requirement and functional workflows

·  Coordinate test environment set-up activities

·  Review the automation strategy, identify right set of functional workflows to be automated

QA Tools : Sharepoint, Load Complete, Procedurecapture

 

 

 

Frontier AT&T Telecom Conversion Project   June 2014 to Dec 2014

Team Lead

 

• Tested the data migrated from sources like TIRKS, Canopy and Granite in M6.

• Responsible for testing the circuits that are going to ASR

• Familiarity with underlying operation of a telecom Operations Support System (OSS)

• Performed data validation for circuits, connection Hierarchy, Connection design CLR/DLR, Equipment Specs, Equipment Hierarchy, Equipment Inventory in Metasolv, M6.

• Performed functional testing for data population and form verification, order entry and validation, added active circuits in ASR

•Performed Order entry and provisioning of PSR and ISR in M6.

•Validated the following in EUL in M6 – End User Location Names, A and Z locations, TN Switch, Address Parsing, End User Counts.

•Validated the Network Template Lists which included the migrated Ethernet, Optical/TDM, SONET/SDH, UNCLASS, ATM_FR, DLC, DSL, Fiber based broadband Delivery, IP, MPLS, Wireless in M6.

•Tested the Broadband that are tied to switches, circuits coming out of Canopy, TIRKS and GRANITE to M6.

•Performed testing on OSS function like service fulfillment including Network Inventory.

Created PSRs and tested.

•Built the customers and network locations to support the PSRs

•Used the APEX reporting tool to look for the fall out data.

•Ensured to follow the process set laid by the PMO

 

Tools : HP ALM, HP Sprinter, Metasolv M6, Oracle SQL Developer, Citrix

 

 

U S Bank, Irving, Texas Dec 2012 to May 2014

Team Lead

 

Elan Financial Services is a subsidiary of U.S.Bancorp, is a full service payment processor for banks,credit unions and merchants. Elan issues and manages card portfolios and provides processing for credit and debit cards and ATMs

 

·  Work concurrently on several projects, each with specific instructions that may differ from project to project

·  Ensure that quality processes are carried out through all phases of the Software Development Lifecycle

·  Work with business partners, systems analyst, designers and programmers to create/analyze required project documents and ensures that quality assurance processes are incorporated

·  Analyze and dissect system requirements and technical specifications to create and execute test cases for large business initiatives

·  Write test cases and execute testing within a web service environment

·  Product test and driving defect resolution

·  Establish and maintain test cases and test data

·  Create and maintain test cases in Quality Center

·  Actively participate in walkthrough, inspection, review and user group meetings for quality assurance

·  Participate in production implementation verification and being accountable for validating system quality

·  Plan, document, evaluate and track testing results to ensure system applications are free from defects

·  Communicate and interact with appropriate areas on problems, changes and enhancements that may impact data, workflow and /or functionality within Information Technology software

·  Comply with standards of the software development life cycle and follow strategies, plans and procedures within information Technology software

·  Comply with standards and strategies of the software development life cycle

·  Apply solid understanding of the Software Development Life Cycle and QA process.

·  Participate in Requirements and Design reviews, plan and estimate the QA effort. -Plan test strategies in accordance with project scope and develop schedules to meet delivery dates.

·  Design test plans, scenarios, scripts, or procedures.

·  Develop testing programs that address areas such as database impacts, software scenarios, regression testing, negative testing, error or defect retests, or usability

·  Develop process for Data Analysis and testing Data flow.

·  Test system modifications to prepare for implementation.

·  Document defects, using a HP Quality Center, and report defects to Project teams -Identify, analyze, and document problems with functionality, output files or tables.

·  Monitor defect resolution efforts and track successes.

·  Create Metrics and status reports for projects.

·  Support QA management with information for issues escalation or concerns.

 

 

 

Client: DST Systems, Kansas City, MOApr 2012 to Dec 2012

Test Manager

Project Leadership

·  Demonstrate leadership in developing test strategies, managing and prioritizing test execution efforts so aggressive rollout deadlines are met

·  Work proactively to identify and mitigate project risks which impact quality

·  Tollgate the defect management process so that quality goals and customer expectations are satisfied.

 

Client: Comcast Inc., West Chester, PA                            Nov 2011 to Apr 2012

 

Sr. QA Analyst

 

·  Responsible for software testing design, planning, scripting and execution for a variety of key customer-facing and internal applications.

·  Work closely with developers, project managers, network engineers and other stakeholders throughout the SDLC, executing test iterations, tracking / reporting results, troubleshooting and coordinating defect resolution. Strong understanding of SDLC processes and the QA lifecycle and methodology.

·  Design and create test conditions and scripts to address business and technical use cases

·  Use existing tools and techniques to execute test cases and build/script new tests for performing testing/validation functions

·  Participate in troubleshooting and triaging of issues with different teams to drive towards root cause identification and resolution.

·  Supported test activities-related mobile devices: iPad, Android, iPhone, etc.

·  Knowledge of Perfecto mobile tool.

·  Document, track and escalate issues as appropriate, using Quality Center.

·  Testing with billing systems (CSG, Amdocs) ,Vision, Legacy.

·  Support production deployment of applications and perform testing.

 

Environment: DDP, Amdocs, Quality Center 10.0, Vision, EPC, DDP.

 

 

 

S E Intellects Inc, Canada                                                           August 2009 to Oct 2011

Client:  FedEx, Mississauga, Canada – Test Manager

·  Responsible for overall coordination, status reporting and stability of project / program oriented test efforts.

·  Established and implemented project management processes and methodologies for the project/program test community to ensure testing activities are delivered on time, adhere to high quality standards and meet customer expectations.

·  Responsible for assembling and monitoring integrated test schedules across the SDLC for projects, or across multiple projects for programs, directing and assisting Test Phase

·  Lead in identifying and estimating resource needs and testing schedules, entrance/exit criteria to test phases, establishment of testing projects in Quality Center, and escalating functional, quality, and/or schedule issues appropriately.

·  Responsible for establishing and managing key testing milestones and working with Test Phase Leads to adjust project schedules and/or resources to meet the needs of customers.

·  Coordinated communication with all areas of the enterprise that impact the scope, budget, risk, and resources of the test effort being managed.

·  Assisted Test Phase Leads and/or Project/Program Manager(s) in identifying and prioritizing testing related risks and mitigation approaches to achieve the goals of the project.

·  Must possess advanced knowledge and proficiency in the use of project management methodologies and tools, resource management practices and change management techniques. Performed  interviewing, training, managing assignments and resources.

·  Managed one or more projects of medium to high complexity, or manages multiple test coordinators in a program environment.

·  Communicated and interacted effectively and professionally with co-workers, management, customers, etc.

·  Complied with HIPPA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies.

 

Automation Tools: Quality Center, TOAD, Microsoft Communicator, NetMeeting, WebEx

Documentation Tools: Source forge, Word 2000, Excel 2000, and power point 2000.

Environment: Oracle, SQL, MS Access, Java, SOA,.net,J2EE, XML, SOX, Mainframe, PL/SQL, Windows 2000.   

 

Enbridge Gas, Canada        September 2007 to August 2009

 

·  Created and executed appropriate test cases to ensure the integrity of the solution prior to user acceptance testing.

·  Worked with Utilities Energy Data Management module.

·  Supported day to day operations in SAP ISU Billing area.

·  Wrote test cases for Utilities Energy Data Management.

·  Knowledge in smart meter data flow and integration of smart meters to CRM.

·  Experience in PM/CS technical objects such as functional location, equipment, serial numbers and other PM objects such as operation, permits, task list and operation confirmation.

·  Experience in CS objects such as service orders, operations and notification and related master data.

·  Resolved defects by in Billing, Invoicing and CRM applications

·  Understanding of data model between FICA and ISU.

·  Understanding of the integration points of the SAP ISU Utilities billing and invoicing modules with other modules such as FICA, CRM, DM and BW reporting.

 

Environment: SAP ISU.  

 

Sapient Corporation, USA                                         September 2006 to August 2007

Client: Sprint, KS, USA - ITA Lead – UBP

·  As an Integrated Test Analyst, was assigned to projects in the Project Planning Step of Discover

·  Managed test team of a size of 10 testers ( offshore and onsite )

·  Did the End to End Testing by identifying the front-end and other applications and was involved in all phases of testing like Planning, ICT, E2E, UAT, regression.

·  Involved in upgrading device software (new firmware and application downloads) to test the functionality of the application.

·  Assisting in the planning effort, the SR Planner was initiated and updated.

·  As an Integrated Test Analyst, was responsible to participate in the Functional Requirements Modeling (FRM) session for the purpose of ensuring the defined Functional Requirements (FRs) are quality requirements that can be tested.

·  Participated in the FRM kick-off, attending FRM sessions, reviewing the FRs with functional ITAs, and providing sign-off.

·  Responsible for working with the business stakeholders to develop the functional requirements.

·  Analyze technical system specifications and verify/validate the deliverable.

·  Responsible to work with the client and 3rd party technical teams to translate the functional requirements and specifications into design specifications, as well as the QA team to review test plans and ensure functional coverage.

·  Participated in the System Requirements Modeling (SRM) sessions which was optional based on size and complexity of the project.

·  Responsible for interacting with ETDM team to get necessary data for testing in the STIC environment.

·  Experience in designing and developing performance testing plans & scripts.

·  Interacted with FDT team and CM team to get the API plugins to implement them in the testing environment as needed.

·  Responsible for working with the project team to complete a MPTP for every project in a corporate release, The Master Project Test Plan (MPTP) is used to define, document, and communicate the initial and final plans for System, Inter-application-Connectivity, End-to-End, and Production Readiness Testing. 

·  As an Integrated Test Analyst has the responsibility of defining the Test Requirements, Updated the PCW (Project Contract Worksheet), prepared 10% LOE.

·  Served as a test lead for software releases

·  Was responsible for coordinating the tasks with the offshore team effectively on a daily basis.

·  Was also involved in mobile testing, provisioning and activations of real handsets of both technologies of  iDEN, CDMA in STIC lab at Sprint. Tested the blackberry RIM phones for new functionalities introduced by Sprint.

·  Worked with various applications / products like Vericomm, that allows Port requests to different systems, NMS, Service Pro, and AMDOCS Billing Systems like CSM, SC, RMS etc. Good Understanding of the various Sprint Plans and provisioning.

·  Performed Jobs in Switch Control Applications and was able to successfully able to perform Port operations as well.

·  Responsible for Hands-off testing for the UAT.

·  Documentation of the defects was done effectively and co-ordination with the TDM was taken care to resolve the defect.

·  Documented a Closeout Summary of the testing after each release by identifying those defects which have been labeled as duplicate or rejected to understand if they are valid.

Automation Tools: Mercury Quality Center, Change Synergy, TOAD, Microsoft Communicator, Citrix, Ensemble

Documentation Tools: LiveLink, EDP, Word 2000, Excel 2000, and power point 2000., DOORS

Environment: Oracle 11i, Visual Studio, Java, J2EE, MQ Series, SOAP, XML Spy, SOX, UNIX, PL/SQL, Windows 2000   

 

Software Testing Services, STS Consulting               June 2005 to August 2006

Client:   Verizon, NY, NY - Sr. QA Analyst - AccOrd

·  Defined the Testing Procedures that includes Test Plan, Test Cases/Scripts, Captured test Results, and Resolved Test Anomalies.

·  Used Load runner for writing a performance for testing of the applications developed in Java.

·  Conducted the Regression tests for already reported Bugs to test whether fix were applied or not and also to test, whether the fix caused another problem or not.

·  Created Silk scripts for AccOrd applications.

·  Managed test team of a size of 5 testers (offshore and onsite) and co-ordinated the test activities with Project Manager.

·  Performed Functional testing including Requirements, Regression and Data Validation.

·  Load and stress tested both client server and applet based Oracle Discoverer reporting tools (Oracle 8i  Database, Java Servlet, Inprise Visibroker CORBA, 2-tier Oracle and 3-tier Java Applet-CORBA/Servlet-Oracle versions):

·  Involved and Supported Back End testing and Database Testing with SQL Queries and PL/SQL.

·  Responsible for working with the business stakeholders to develop the functional requirements.

·  Responsible for UAT.

·  Responsible to work with the client and 3rd party technical teams to translate the functional requirements and specifications into design specifications, as well as the QA team to review test plans and ensure functional coverage.

·  Used Test Manager tool for test management activities before it was migrated to QC.

·  Tracked issues that came up during the testing effort and resolved them and managed Software defects life cycle using Ms-Excel..

·  Coordinated with the offshore development and testing team on a daily basis.

Automation Tools: Win Runner 8.0, Silk, LotusNotes, QTP 8.0, Mercury Quality Center

Documentation Tools: Word 2000, Excel 2000, and power point 2000.

Environment: Oracle 11i, DB2, Java, J2EE, MQ Series, XML Spy, SOX, UNIX, PL/SQL,Windows 2000.   

 

Namtra Business Solutions                                                  February 2003 to May 2005

Client: WebMD, Exton PA -  Sr. QA Analyst

·  Responsible for Test planning and managing different teams who were responsible for testing different applications.

·  Responsible to estimate the resources required for the project based on the Business requirements

·  Responsible for providing the relevant Documentation/Schedules.

·  Responsible to plan the test Strategy for 21CFR part 11.

·  Extensively interact between the Project team, Development, Technical Business people and the QA Manager

·  Responsible to daily update with the QA Manager.

·  Responsible for Review Functional/System requirement documents.

·  Responsible to give the feedback on documents undergoing for review.

·  Extensively involved in analyzing the System Requirement Specification document (SRS) and BRD.

·  Load and stress tested an intranet online procurement application (IIS, ASP, MS SQLServer DB and an external procurement component).

·  Responsible for arranging the meetings with the Testing and development team for the clear understanding the requirements.

·  Interacted with the business team for UAT.

·  Extensively involved in Analyzed & Creating the test scripts for the Conversion of XL-XML

·  Responsible heavily in Setting up the testing environment.

·  Installing the different modules in testing machines for testing.

·  Train the junior testers to run the Test cases.

Automation Tools: Compuware Suite (TrackRecord, QA RUN, TestPartner), QTP 8.0, Test Director 8.0, and Load Runner 8.0.

Documentation Tools: Word 2000, Excel 2000, and power point 2000.

Environment: C#, ADO.NET, XML,Citrix, Windows 2000, SQL Server 2000, Access 98,Oracle 9i,PL/SQL,UNIX

 

Client: VIPS Bio medical Services, PA - QA Functional Engineer – SAP

·  Analyzed the Behavior of existing R/3 System based on the Business requirements.

·  Analyzed/Developed the Test cases for the SD/MM modules.

·  Developed E2E Test scripts based on the functional requirements.

·  Interact with different testing teams personal for the setting up the environment for E2E

·  Also extensively analyzed the Business requirements and developed the test cases for loading the SD data from R/3 to the BW Server.

·  Tested Set up procedure for extracting R/3 SD and MM data into Info cube as per requirements.

·  Tested the Fact & Dimensions tables in the info cubes.

·  Tested the created ODS structures, Info-Cubes, custom Queries, etc.

Environment: SAP BW 2.0A, SAP R/3, Oracle 8.0, Windows 2000, PL/SQL, ABAP/4

 

Logistic Solutions Inc., NJ, USA                                September 2001 to January 2003

Client: Stat Data Bio Medical systems - QA Analyst

·  Analyze & write the Use Cases as per the client requirements

·  Created GUI Check points, Bit Point Check points, and Database Check points in Win Runner.

·  Extensively involved in data driven testing using Win Runner for different modules of an application.

·  Accessed external API functions

·  Performed Regression Testing to verify whether modification make in the application have not cause unintended adverse side effects.

·  Responsible to create the Vuser Script and create the scenario.

·  Performed load and stress testing using Load runner

·  Application tested to maintain HIPAA regulations.

·  Responsible for testing different HIPAA regulatory forms.

·  Extensively worked with HL7 on ADT Module.

·  Wrote TSL scripts in win Runner, Functionality checking and validation checking.

·  Developed and executed procedures, functions and triggers using PL/SQL

·  Submitted the bugs using bug-tracking tool Test Director 6.5.

Automation Tools: Win Runner 7.0, Test Director 6.5, and Load Runner

Documentation Tools: Word, Excel, and Power Point.

Environment: VB 6.0, ASP 2.0, ADO, Access 97,PL/SQL,Oracle, COM/DCOM, MTS,SQL Server 2000, HTML, Windows 2000.

 

Client: First Union, Red Bank NJ - QA Test Engineer

·  Analyzed the System specification in order developed the test cases

·  Design and Review of Functional Requirement Specifications and Test Plans

·  Reported the bugs using test director 6.0

·  Created and Configured GUI Map in Win Runner

·  Extensively involved in data validation for different modules of an application to make sure the inserted data is validated and inserted into the right tables

·  Performed Regression testing for the new builds using win runner 6.5.

·  Extensively involved in query of Oracle database e.g. checking constraints, checking database objects like triggers, functions and stored procedures, query of database with various select statements using PL/SQL

Environment: Win runner 6.5, Clear Quest, Load runner, ASP 2.0, VB 6.0, COM/DCOM, MTS,MSMQ,SQL Server 2000, Visual Interdev, HTML, XML, PL/SQL, Oracle and Windows 2000

 

 

 

Software Solutions Integrated Ltd., New Delhi, IndiaAugust 1999 to July 2001

Software Engineer

 

 

Education: Bachelor of Engineering (Electronics and Communication) 1997, Gulbarga University, India

 

Certifications:

·  Certificate of Excellence from Sapient for UBP – Sprint.

·  PMI membership 2007- 2009.